Open Trouble Ticket

In order that we might most efficiently serve you, please include as many details about your problem as possible including:

• Your Contact Information.
• If the problem involves termination, include your gateway’s IP address and the relevant CDR ID, or if that is not available, the number dialed and approximate time (be sure to indicate the timezone).
• If the problem involves a grnVoIP Wholesale Console, please indicate the URL you are using to access.

You may also open a trouble ticket from inside the ticket system web site at http://support.ezcallinc.com.

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